VIRTUAL CHIEF CUSTOMER EXPERIENCE OFFICER SUMMIT
Building a Culture of Customer Service Excellence
Digitalisation | Customer-Centricity | O2O Experience | Social ROI
#ChiefCX ｜ 7th October 2020
200
4
8
5
90%
Invited Attendees
Concurrent Summits
Interactive Panels
Senior Management
Intensive Hours
Exclusive Invitation Only Events
Great Opportunity to e-Meet Like-Minded Prestigious Speakers & Elite Attendees
Cross Function Roundtables & Structured Open Discussions
Top Level Content and Discussion with the Opportunity to Share Your Opinions, Views and Thoughts
Collaboration & Networking
Meeting Others on the Look Out for Working Together to Share Ideas, Swap Strategies
Top Tier Sponsors Only
Only the Best Solutions Available
Hear From Your Competitors, Scope the Competition
Market Research & Competitive Analysis
Community Driven
Help Build and Become Part of This Exclusive C-Suite Level Community
4 Virtual Summits Running Concurrently - CXO Innovation Summits
Discover more on Transformation, Finance and Data
The Chief Customer Experience Officer is responsible for managing the business relationship with its customers. Join us at the summit and discover how companies are organising and operating their customer experience functions, the challenges Chief Customer Experience Officers are focusing on, how they are measuring customer experience, and why employee experience is also in the mix.
We're currently recruiting speakers; the summit Agenda is released!
Interested in speaking? Please contact Rahmi at ratalay@cxoinnovation.com for details.
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Current speakers include:
Juliana Chu
Director, Digital & Analytics, APAC
Millie Gillon
Managing Director & Global Head of Client Experience
Lai Kwan Chow
Asia Pacific Customer Service Senior Director
Tom Voirol
Chief Experience Design Officer
David Harling
Chief Marketing Officer, APAC
This event will begin with a two-hour session dedicated to a mixture of presentations, panels and fireside chats where you get to hear challenges and success stories from high-level customer experience focused leaders. Then you will have the opportunity to choose three Interactive Panels that are most relevant for you, giving you the chance to hear and engage with senior participants from the 3 other concurrent events.
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Customer Journeys, Voices & Feedback
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Corporate Organising of Customer Experience Functions
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Customer-Led Service Design
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Achieving a Customer-Centric Internal Culture
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Adapting the Culture to Include Customer and Employee
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Digital vs Offline Customer Experience
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New Technology & AI
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Managing Multi-Channel Customer Service Integration
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CX Metric Measurements: Social ROI
​– Behaviour Science
​– CX Transformation
​– Enterprise-Wide CX Approach
​– Data-Driven CX
​– Customer Experience
– Digital Transformation
– Customer Analytics
– CX Measurements
– CX Metrics
– Enterprise Architecture
​– Customer Satisfaction
​– Digital Innovation
​– Customer Intelligence
​– Multi-Channel Analytics
​– Data Analytics
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Chief Customer Officer
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Chief Customer Experience Officer
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Chief Client Officer
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Chief Customer Service Officer
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Digital Customer Experience
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Chief Marketing Officer
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Head, Vice President of:
