CHIEF CUSTOMER EXPERIENCE OFFICER SUMMIT
Building a Culture of Customer Service Excellence
Digitalisation | Customer-Centricity | O2O Experience | Social ROI
Live Stream | #ChiefCX | 23rd June 2021
200
2
8
5
90%
Invited Attendees
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Interactive Panels
Senior Management
Intensive Hours
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Great Opportunity to e-Meet Like-Minded Prestigious Speakers & Elite Attendees
Cross Function Roundtables & Structured Open Discussions
Top Level Content and Discussion with the Opportunity to Share Your Opinions, Views and Thoughts
Collaboration & Networking
Meeting Others on the Look Out for Working Together to Share Ideas, Swap Strategies
Top Tier Sponsors Only
Only the Best Solutions Available
Hear From Your Competitors, Scope the Competition
Market Research & Competitive Analysis
Community Driven
Help Build and Become Part of This Exclusive C-Suite Level Community
2 Virtual Summits Running Consecutively - CXO Innovation Summits
Discover more on Transformation
The Chief Customer Experience Officer is responsible for managing the business relationship with its customers. Join us at the summit and discover how companies are organising and operating their customer experience functions, the modern challenges Chief Customer Experience Officers are focusing on, how they are measuring customer experience, and why employee experience is also a key factor.
We're currently recruiting speakers. Interested in speaking? Please contact us at hello@cxoinnovation.com for details.
Previous speakers include:
Juliana Chu
Director, Digital & Analytics, APAC
Lai Kwan Chow
Asia Pacific Customer Service Senior Director
Tom Voirol
Chief Experience Design Officer
Todd Stevenson
Chief Customer Officer
Benjamin Soubies
Managing Director, JAPAC
Sheila Paul
Chief Marketing Officer
Gaurav Sharma
VP, Customer Experience & Operations
Anila Fredericks
Head of Customer Service Operations
Yuda Wirawan
Chief Marketing Officer
Jurist Francisco-Gamban
Chief Marketing Officer
Nell Bond
Head of Customer Experience
Varun Rajwade
GM, Digital, Loyalty & Customer Analytics
James Yeang
Group SVP, Digital & CRM
Candice Iyog
VP, Marketing & Customer Experience
Ruby Cheung
Solutions Consultant Asia
Nitin Jain
Head of Customer Experience, India, Middle East & Africa
Mark Van Den Haak
VP of Sales Asia
Pradeep Chatterjee
Head of Digital Transformation & Experience Management
Jacqueline Alexis Thng
Partner, Asia Leadership & Asean Lead
Millie Gillon
Managing Director & Global Head of Client Experience
Abhishek Rathi
VP & Head of Digital, APAC
Sonia Notani
Chief Marketing Officer
This event will begin with a two-hour session dedicated to a mixture of presentations, panels and fireside chats where you get to hear challenges and success stories from high-level customer experience focused leaders.
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Customer Journeys, Voices & Feedback
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Corporate Organising of Customer Experience Functions
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Customer-Led Service Design
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Achieving a Customer-Centric Internal Culture
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Adapting the Culture to Include Customer and Employee
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Digital vs Offline Customer Experience
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New Technology & AI
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Managing Multi-Channel Customer Service Integration
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CX Metric Measurements: Social ROI
PREVIEW AGENDA
*Running time: 12.30 pm - 5.30 pm Singapore Standard Time (GMT+8)*
12:25 - 12:30
Get ready for the upcoming virtual fest!
12:30 - 12:45
Chairperson Introduction & Lightning Talk | Future Trends: How the Role and Responsibilities of the CCXO Have Evolved Since the Pandemic
The CXO Innovation Summit Team
12:45 - 13:15
[Data-Driven Marketing, Predictive Analytics]
Fireside Chat | Leveraging Emerging Technology Tools and Infrastructure to Enhance Customer Loyalty - Predictive Analytics
13:15 - 13:45
[AI/Automation]
Fireside Chat | Creating Winning AI Transformation Strategies for the Customer Experience Landscape
13:45 - 14:15
[CDP & Emerging Technology, Journey Mapping, Personalisation]
Fireside Chat | Adopting a Customer Data Platform (CDP) to Drive Personalisation and ROI
14:15 - 15:00
[Chatbots]
Panel Discussion | How Chatbots Can Help Win Customers as a Part of a CX Strategy
15:00 - 15:30
[Growing Revenue, Experience Design/UX, Omnichannel Integration]
Fireside Chat | Future-Proofing Business Growth by Integrating Omnichannel Experiences
15:30 - 16:00
[Content, Customer Feedback]
Fireside Chat | Advanced Strategies for Delivering Impactful Content by Analyzing Real-time Customer Feedback
16:00 - 16:30
[Hyper-Personalisation, Customer Segmentation]
Fireside Chat | Implementing Customer Segmentation to Achieve Hyper-Personalisation
16:30 - 17:15
[Customer Experience/Journey, CX Analytics, Customer Satisfaction, Engagement]
Panel Discussion | Analysing Customer Journeys to Improve Retention and Engagement
17:15 - 17:30
Chairperson Closing & Lightning Talk | Beyond COVID: How the Pandemic Changed Customer Behaviour, Sentiment, and Expectations
End of Summit
