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- Please use a desktop browser to view full agenda details.

- Agenda subject to changes.

- Time shown here is Singapore Standard Time (GMT+8).

👆 Click on the tabs above to view the various sessions of each summit running concurrently


👇 Customise your experience by choosing the cross-function CXO Interactive Panel you wish to attend

CXO Interactive Panels

on the day you will have the option to select any one of these sessions below, your pass entitles you access to them all

15:00 - 16:00

Cross-Department Data Sharing & Its Challenges

[Panelist] Rishi Chandiok

Regional Director (South Asia), Senior Legal Counsel, and Data Protection Officer

[Panelist] Nabila Hadjkali

Head of Data Governance Asia Pacific

[Panelist] Oleg Kravets

Global Head of Data & Analytics

[Panelist] Surjit Swain

Head of Analytics & BU Knowledge Insights Lead, ASEAN BU

15:00 - 16:00

Digital Transformation & Cross-Function Alignment

[Panelist] Francesco Federico

Executive Director Global Marketing, Digital & Transformation

[Panelist] Shashank Singh

Group Chief Transformation Officer

[Panelist] Tarun Jain

Head of Strategy & Transformation

15:00 - 16:00

How the COVID-19 Crisis Spurred on Digital Transformation for CX

[Panelist] Varun Rajwade

GM, Digital, Loyalty & Customer Analytics

[Panelist] Gaurav Sharma

VP, Customer Experience & Operations

[Panelist] Jurist Francisco-Gamban

Chief Marketing Officer 

[Panelist] James Yeang

Group SVP, Digital & CRM

[Panelist] Nitin Jain

Head of Customer Experience, India, Middle East & Africa

15:00 - 16:00

Finance Business Partnering Done Right 

[Panelist] Ashish Maheshwari

Chief Financial Officer, India

[Panelist] Ali Akbar

Group Chief Financial Officer

[Panelist] Paul Lennie

Chief Financial Officer

[Panelist] Naveen Duggal

Chief Financial Officer

16:00 - 17:00

Best Practices of AI for C-Suites

[Panelist] Michael Taylor

AI Chief Data Scientist, Rail Analytics Center

[Panelist] Dhirender Rathore

Senior Director, Head, Data Science

[Panelist] Rizwan Khan


[Panelist] Benjamin Ang

Chief Data Officer

[Panelist] Chulanga Perera

Chief Information Officer, Daimler India Commercial Vehicles

16:00 - 17:00

Culture Transformation: The Real Challenge

[Panelist] Freddie Low

Regional Head of IT

[Panelist] Antoine Bouchacourt

VP Asia

[Panelist] Nivarti Jayaram

Vice President, Head of Transformation

[Panelist] ​Wesley Boers

Former RD&E Program Leader

16:00 - 17:00

The Key to Creating Value: CX Analytics

[Panelist] Nell Bond

Head of Customer Experience

[Panelist] Juliana Chu

Director, Digital & Analytics, APAC

[Panelist] Lai Kwan Chow

Asia Pacific Customer Service Senior Director

[Panelist] Candice Iyog

VP, Marketing & Customer Experience

[Panelist] Anila Fredericks

Head of Customer Service Operations

16:00 - 17:00

Building the FP&A Team of the Future

[Panelist] Jheeva Subramanian

Chief Financial Officer

[Panelist] Sunny Cheng

Group Chief Financial Officer

[Panelist] Rajiv Ramani

Group Chief Financial Officer

[Panelist] Ray Berja

Chief Financial Officer



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Sponsorship Opportunities: sponsor@cxoinnovation.com
Delegate Registration: attend@cxoinnovation.com

General Enquiry: hello@cxoinnovation.com

APAC: +852 8175 0201 

Europe: +44 (0)20 8351 4741

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