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- Please use a desktop browser to view full agenda details.

- Agenda subject to changes.

- Time shown here is Singapore Standard Time (GMT+8).

👆 Click on the tabs above to view the various sessions of each summit running concurrently


👇 Customise your experience by choosing the cross-function CXO Interactive Panel you wish to attend

CXO Interactive Panels

on the day you will have the option to select any one of these sessions below, your pass entitles you access to them all

15:00 - 16:00

Cross-Department Data Sharing & Its Challenges

[Host] Rishi Chandiok

Regional Director (South Asia), Senior Legal Counsel, and Data Protection Officer

[Host] Nabila Hadjkali

Head of Data Governance Asia Pacific

[Host] Oleg Kravets

Global Head of Data & Analytics

[Host] Surjit Swain

Head of Analytics & BU Knowledge Insights Lead, ASEAN BU

15:00 - 16:00

Digital Transformation & Cross-Function Alignment

[Host] Chaw Sing Ho

Adjunct Associate Professor

[Host] Frederic Ducros

Group Chief Transformation Officer

[Host] Shashank Singh

Group Chief Transformation Officer

15:00 - 16:00

How the COVID-19 Crisis Spurred on Digital Transformation for CX

[Host] Varun Rajwade

GM, Digital, Loyalty & Customer Analytics

[Host] Gaurav Sharma

VP, Customer Experience & Operations

[Host] Jurist Francisco-Gamban

Chief Marketing Officer 

[Host] James Yeang

Group SVP, Digital & CRM

[Host] Nitin Jain

Head of Customer Experience, India, Middle East & Africa

15:00 - 16:00

Finance Business Partnering Done Right 

[Host] Ashish Maheshwari

Chief Financial Officer, India

[Host] Ali Akbar

Group Chief Financial Officer

[Host] Paul Lennie

Chief Financial Officer

16:00 - 17:00

Best Practices of AI for C-Suites

[Host] Michael Taylor

AI Chief Data Scientist, Rail Analytics Center

[Host] Dhirender Rathore

Senior Director, Head, Data Science

[Host] Rizwan Khan


[Host] Benjamin Ang

Chief Data Officer

16:00 - 17:00

Creating an Ethical Transformation

[Host] Freddie Low

Regional Head of Digital Transformation

16:00 - 17:00

The Key to Creating Value: CX Analytics

[Host] Nell Bond

Head of Customer Experience

[Host] Juliana Chu

Director, Digital & Analytics, APAC

[Host] Lai Kwan Chow

Asia Pacific Customer Service Senior Director

[Host] Candice Iyog

VP, Marketing & Customer Experience

[Host] Anila Fredericks

Head of Customer Service Operations

16:00 - 17:00

Building the FP&A Team of the Future

[Host] Jheeva Subramanian

Chief Financial Officer

[Host] Sunny Cheng

Group Chief Financial Officer

[Host] Rajiv Ramani

Group Chief Financial Officer



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Delegate Registration: attend@cxoinnovation.com

General Enquiry: hello@cxoinnovation.com

APAC: +852 8175 0201 

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