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CXO Interactive Panels
on the day you will have the option to select any one of these sessions below, your pass entitles you access to them all
15:00 - 16:00
Cross-Department Data Sharing & Its Challenges
[Panelist] Rishi Chandiok
Regional Director (South Asia), Senior Legal Counsel, and Data Protection Officer
[Panelist] Nabila Hadjkali
Head of Data Governance Asia Pacific
[Panelist] Oleg Kravets
Global Head of Data & Analytics
[Panelist] Surjit Swain
Head of Analytics & BU Knowledge Insights Lead, ASEAN BU
15:00 - 16:00
Digital Transformation & Cross-Function Alignment
[Panelist] Francesco Federico
Executive Director Global Marketing, Digital & Transformation
[Panelist] Shashank Singh
Group Chief Transformation Officer
[Panelist] Tarun Jain
Head of Strategy & Transformation
15:00 - 16:00
How the COVID-19 Crisis Spurred on Digital Transformation for CX
[Panelist] Varun Rajwade
GM, Digital, Loyalty & Customer Analytics
[Panelist] Gaurav Sharma
VP, Customer Experience & Operations
[Panelist] Jurist Francisco-Gamban
Chief Marketing Officer
[Panelist] James Yeang
Group SVP, Digital & CRM
[Panelist] Nitin Jain
Head of Customer Experience, India, Middle East & Africa
15:00 - 16:00
Finance Business Partnering Done Right
[Panelist] Ashish Maheshwari
Chief Financial Officer, India
[Panelist] Ali Akbar
Group Chief Financial Officer
[Panelist] Paul Lennie
Chief Financial Officer
[Panelist] Naveen Duggal
Chief Financial Officer
16:00 - 17:00
Best Practices of AI for C-Suites
[Panelist] Michael Taylor
AI Chief Data Scientist, Rail Analytics Center
[Panelist] Dhirender Rathore
Senior Director, Head, Data Science
[Panelist] Rizwan Khan
CFO & CIO
[Panelist] Benjamin Ang
Chief Data Officer
[Panelist] Chulanga Perera
Chief Information Officer, Daimler India Commercial Vehicles
16:00 - 17:00
Culture Transformation: The Real Challenge
[Panelist] Freddie Low
Regional Head of IT
[Panelist] Antoine Bouchacourt
VP Asia
[Panelist] Nivarti Jayaram
Vice President, Head of Transformation
[Panelist] Wesley Boers
Former RD&E Program Leader
16:00 - 17:00
The Key to Creating Value: CX Analytics
[Panelist] Nell Bond
Head of Customer Experience
[Panelist] Juliana Chu
Director, Digital & Analytics, APAC
[Panelist] Lai Kwan Chow
Asia Pacific Customer Service Senior Director
[Panelist] Candice Iyog
VP, Marketing & Customer Experience
[Panelist] Anila Fredericks
Head of Customer Service Operations
16:00 - 17:00
Building the FP&A Team of the Future
[Panelist] Jheeva Subramanian
Chief Financial Officer
[Panelist] Sunny Cheng
Group Chief Financial Officer
[Panelist] Rajiv Ramani
Group Chief Financial Officer
[Panelist] Ray Berja
Chief Financial Officer
END OF SUMMIT