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Building a Culture of Customer Service Excellence

Digitalisation | Customer-Centricity | O2O Experience | Social ROI
Singapore | #ChiefCX | 17th June 2021






Invited Attendees
Concurrent Summits
Interactive Panels
Senior Management
Intensive Hours

Exclusive Invitation Only Events

Great Opportunity to e-Meet Like-Minded Prestigious Speakers & Elite Attendees

Cross Function Roundtables & Structured Open Discussions

Top Level Content and Discussion with the Opportunity to Share Your Opinions, Views and Thoughts

Collaboration & Networking

Meeting Others on the Look Out for Working Together to Share Ideas, Swap Strategies

Top Tier Sponsors Only

Only the Best Solutions Available

Hear From Your Competitors, Scope the Competition

Market Research & Competitive Analysis

Community Driven

Help Build and Become Part of This Exclusive C-Suite Level Community

4 Virtual Summits Running Concurrently - CXO Innovation Summits

Discover more on Transformation, Finance and Data

The Chief Customer Experience Officer is responsible for managing the business relationship with its customers. Join us at the summit and discover how companies are organising and operating their customer experience functions, the challenges Chief Customer Experience Officers are focusing on, how they are measuring customer experience, and why employee experience is also in the mix.


We're currently recruiting speakers.

Interested in speaking? Please contact us at hello@cxoinnovation.com for details.

Previous speakers include:

Juliana Chu

Director, Digital & Analytics, APAC

Millie Gillon

Managing Director & Global Head of Client Experience

Lai Kwan Chow

Asia Pacific Customer Service Senior Director

Tom Voirol

Chief Experience Design Officer

David Harling

Chief Marketing Officer, APAC

This event will begin with a two-hour session dedicated to a mixture of presentations, panels and fireside chats where you get to hear challenges and success stories from high-level customer experience focused leaders. Then you will have the opportunity to choose three Interactive Panels that are most relevant for you, giving you the chance to hear and engage with senior participants from the 3 other concurrent events.

  • Customer Journeys, Voices & Feedback

  • Corporate Organising of Customer Experience Functions

  • Customer-Led Service Design

  • Achieving a Customer-Centric Internal Culture

  • Adapting the Culture to Include Customer and Employee

  • Digital vs Offline Customer Experience

  • New Technology & AI

  • Managing Multi-Channel Customer Service Integration

  • CX Metric Measurements: Social ROI

​– Behaviour Science

​– CX Transformation

​– Enterprise-Wide CX Approach

​– Data-Driven CX

​– Customer Experience

Digital Transformation

– Customer Analytics

– CX Measurements

– CX Metrics

– Enterprise Architecture

​– Customer Satisfaction

​– Digital Innovation 

​– Customer Intelligence 

​– Multi-Channel Analytics 

​– Data Analytics

  • Chief Customer Officer

  • Chief Customer Experience Officer

  • Chief Client Officer

  • Chief Customer Service Officer

  • Digital Customer Experience

  • Chief Marketing Officer

  • Head, Vice President of:



Prime Speakers


Hours Networking


Industry Participants


CXO Interactive Panels


1-2-1 Meetings Arranged

a BEETc. event

Sponsorship Opportunities: sponsor@cxoinnovation.com
Delegate Registration: attend@cxoinnovation.com

General Enquiry: hello@cxoinnovation.com

APAC: +852 8175 0201 

Europe: +44 (0)20 8351 4741

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