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CHIEF EXPERIENCE OFFICER SUMMIT

Building a Culture of Customer Service Excellence

Singapore |18th June 2020
 

120+

25

15

1

85%

Attendees
Speakers
Case Studies
Senior Management
Day

WHY?

Guaranteed 80:20 ratio of industry participants

Excellent quality of learning experience

120+ senior level executive attendees 

Network & generate innovative ideas with peer data leaders

1 full day summit with 25+ amazing speakers

Your time is valuable, we want to make the most of it 

Intimate crescent seating setup

Facilitates casual discussions, Q&As, interactions throughout the day

Limited sponsorship positions

We bring the best consultants and solution providers to you

Discover more on Data, Innovation and Transformation

WHO?

  • Chief Customer Officer

  • Chief Customer Experience Officer

  • Chief Client Officer

  • Chief Customer Service Officer

  • Digital Customer Experience

​– Digital Transformation

– Customer Analytics

– CX Measurements

– CX Metrics

– Enterprise Architecture

​– Customer Satisfaction

​– Digital Innovation 

​– Customer Intelligence 

​– Multi-Channel Analytics 

​– Data Analytics

​– Behaviour Science

​– CX Transformation

​– Enterprise-Wide CX Approach

​– Data-Driven CX

​– Customer Experience

WHAT?

*MAIN TRACK / GENERAL SESSION* 

Keynote Presentations & Panel Sessions, Fireside Chat & Audience-Driven Open Discussions.

Chief Customer Experience Officer Role

1. Chief Customer Experience Officers Challenges?

2. Corporate Organizing of Customer Experience Functions

3. Challenges to Focus on for the CXO

4. How CXO's are Measuring Customer Experience

5. Social ROI

6. Measuring ROI

1. Understanding Customer Experiences 

2. Customer Perspective Approach

3. Customer Journeys, Voices & Feedback

4. Customer Expectations 

5. Customer-Led Service Design digitalisation

6. Customer Perspective Approach

Customer-Centric Internal Cultures

Digitalisation

1. New Technology & AI

2. Digital vs. Offline CX

3. Managing Multi-Channel Customer Service Integration

4.  Insight-Led Decision Making

5.  Chatbots and Customer Experience

​6.  Analysing Customer Trends and Behaviours

1. Adapting the Culture to Include Customer and Employee

2. Onboarding and Refresher CX Survey Training

3. Unifying the Way all Employees View Consumers

4.  Interacting with Frontline Employees

5.  Employee Feedback

​6.  CX Metric Measurements

Employee Experience Focus

*PART OF THE MAIN SESSION*

Designated Roundtable Hour

More details to be confirmed soon!

 
 

Speakers

We're currently recruiting speakers; the summit agenda will be released by March 2020.

Interested in speaking? Please contact Catherine for details.

Previous speakers include:

Sponsors

 
 

Venue

The Chief Experience Officer Summit will be taking place in Central Business District Singapore and running alongside the CXO Innovation summit series. 

Venue details to be confirmed soon...

1

Intensive Day

6

Hours Networking

2

Executive Workshops

10

Panel & Roundtable Discussions

80

1-2-1 Meetings Arranged
Chief Innovation Officer Summit
I
Chief Experience Officer Summit
X